Escalate a stuck claim and open a dispute
Sometimes a claim conversation gets stuck. The proposed resolution doesn’t feel fair, a refund is being held up, the other side stopped replying, or you can’t agree on what actually happened. You can now open a dispute directly from the chat and ask Everspring mediation to step in.
Whether you’re the reseller filing the claim or the supplier responding to it, the dispute lands in the same place: an Everspring mediator picks it up, contacts the other party, and pushes for a fair outcome under our claim policy and the supplier’s own supplementary terms.
Everspring mediates, we don’t overrule. The supplier still owns the final decision on the claim. Our role is to make sure both sides are heard, the rules are applied honestly, and the conversation keeps moving.
How it works:
Open the claim or order conversation in the messenger.
Click Escalate to Everspring at the top of the chat.
Walk through a short three-step dialog: when escalation applies, what Everspring does, and your preferred outcome (resellers) or reason (suppliers).
Submit. The conversation flips to Everspring is mediating this claim and a support ticket opens on our side.
Before you escalate, check the supplier’s own terms first. Many disagreements come down to a supplementary rule (packaging, evidence windows, product-specific care) that resolves the question without mediation.
Full guide: Resolving a supplier dispute.