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Delay shipping label email until carrier first scan

RESELLER FeedbackLogisticsTrack & Trace

Currently the shipping label email is sent the moment a label is generated. This creates a "tracking stall": the customer receives a tracking number that shows no movement for an extended period, because the carrier hasn't physically scanned the parcel yet.

The request is to trigger the shipping label email only once the parcel has actually been received by the carrier (first scan / handover event), rather than at label creation. This way, every tracking number shared with the end customer is live from the moment they see it.

Status: Completed1 comment

Comments1

  • Bas den Hoed changed status to Completed
    Team•

    May 11

    Pinned

    🎉 Update: this is now live!

    We've changed the shipping email logic. For DPD shipments, the tracking email is now only sent once the parcel has actually been scanned in by the carrier (first scan / handover event), instead of at the moment the label is created.

    Result: every tracking link your customer receives is live from the start and shows movement immediately — no more "tracking stall".

    We'll roll this out to the other carriers step by step. Thanks for the suggestion! 🙌